During the training session for new supervisors, I raisep up the question of what is the biggest chalenge in playing supervisory role? And one of them said that he has not enough skill in operating the machineries in his area that could demotivate him in manage his operators because he was worry if one of his operators would asked him a question such as, “you (the supervisor) tell me to do this and that but can you show me how to do it better?”. That supervisor then asked me back, “what should I answer that question?”, and I replied him back, “what do you think you should?”, my supervisor said, “I have no idea, do you?.” And how can I answer that challenging question?
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In my experiences, I often found many failures in conducting the audit more on the hesitate or laziness of the auditor to verify their findings with the auditee. The reasons are vary as below:
As a boss of a company, organization, or even a small team, you might get annoyed when you must complete the work that your subordinate should did it for you. Or perhaps your supervisor get upset on you due to uncomplete job you should do for him/her. Yes, it happens every where every time in every organization. It’s not a fatal mistake actually but it could make you feel bad all day. And if this is usual happens in your organization, I bet your organization is very poor performed.
One of the question I ask to the worker on the floor is who is the person you report to? And you will get surprise with the answer. Some said they don’t know, some said they report to Mr. A and sometimes to Mr. B. Furthermore, the person to whom they reported to was never realize that they were their superior. This is not funny, but it is real case I got. When I was looking at the organization structure, quite often I got the situation where people report to the person not defined in the organization structure, some due to expire and some due to the business process change.
What is this all about? The success of each of us is, to a large extent, depend upon our ability to motivate others to assist in the achievement of certain goals. Whatever, and whoever you are, there is no other way, to achieve the target, you must influence others, in the other word, to become a very succesful person, you will require sales skill. This is a basic skill everyone needed to be success in life and career.
There are 5 easy steps you need to follow to persuade others in taking action or decision that can fulfil your target and goal. Those 5 steps must be viewed in 2 different point of view, i.e., Most of the problems happen on the floor that create low productivity is misunderstanding on the assignment or direction that subordinate got from their superior. It does not mean their superior did not explain what they need their subordinate to do. Somehow, minutes of meeting, or briefing, has conducted more than enough but the situation still happen, even in the organization where the system has been established very well.
It is not about how many certification your organization has got. It is more about the behaviour, the habit of the people in your organization. Why is that? And what should we do with that? Supervisor is the line management in your organization. They control your resources at the point of execution. It is the supervisor who make the greatest difference in profitability not the others.
In my 15 years of experience in operation management, I found that the “on-the-floor” problem of every company, from small to large-scale manufacturing company I work for as an employee or consultant, is mostly hidden from senior management due to lack of effective communication with their supervisors. |
AuthorMaskal Novessro is a certified productivity specialist from APS. Eager to practice and share productivity improvement of both business and life. Categories
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June 2015
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