I have heard the question quite often, I even asked it myself for quite some time. Is it possible to run the organization without the manager? Is it possible to let people play they role without a supervision from the manager? As the matter of facts, people break the rule at anywhere at anytime with or without a supervision from the regulators. On the other side, many people can not pay their contribution due to limit of power, bureaucracy, authority, responsibility, and so on. In the second case, perhaps distribution the power to the people required more, but without a manager could be a big challenge for us still.
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This is one of clasic questions about ISO 9000 certificate requirements, do we need to have ISO 9000 certification in order to improve our effectiveness in operation other than just fulfil requirements of our buyer?
Many of you have heard this quote, but I believe not many of us understand it, and know how to deal with it. If we understand this, it would be more easy for us to accept the change. What have been worked well in the past, might not work today. What has become a leader years ago, now is just a follower. It’s all about the change. I see it happens in my company, every year, there must be a new requirements applied by our buyer. if we can not fulfil it, we will lose the business, but to apply it, we will face a problems from worker, the supplier, and all stakeholder of the organization. How can we handle this?
Many years ago, and sometimes, I used to play the game civilization of Sid Meier. Many things I have learned how to civilized the organization to become strongest civilization in the age from this game. One of interesting subject is about the type of government. In this game, you can not jump into democratic governent. Why is that?
Several weeks ago, my staff told me that our inspector curious with what have done in our competitor just as same as what have been done in our factory. Every new method applied would be copied as is immediately. I’m not surprise, piracy is everywhere in every kind of business. And as the system developer, I am not worry with that, even it was adopted by our competitor because of the reasons below.
It was a sad story actually, but I think this will be good to learn from it. After the Airasia QZ8501 crash of last month that killing all 162 people on board, Indonesia’s transport ministry had suspended 61 domestic flight routes due to violance in flight permit based on the audit report that had been conducted after the accident. Pro’s and contra’s were following the decision where the contra’s mostly thought it’s not quite related to the accident. Are you agree with that?
In my experiences, I often found many failures in conducting the audit more on the hesitate or laziness of the auditor to verify their findings with the auditee. The reasons are vary as below:
I remember have got the story about fresh fish. Despite the thrutness of the story, I like the idea behind it. This is the story about how to keep the fish fresh to eat. As you know, the japannese people has a strong culture in consuming fish. They can taste which fish coming from refrigerator or even pool with fish coming from the sea. Just storing fish in the water tank within the ship during fishery will not keep the fish fresh. Why? Because fish will swim slower inside the tank than in the see. What the fishery did was quite simple, they put a little shark inside the tank. Of course there will be some fish eaten by shark, but the other will swim as fast as they can to keep their alive and fresh as well.
One of the question I ask to the worker on the floor is who is the person you report to? And you will get surprise with the answer. Some said they don’t know, some said they report to Mr. A and sometimes to Mr. B. Furthermore, the person to whom they reported to was never realize that they were their superior. This is not funny, but it is real case I got. When I was looking at the organization structure, quite often I got the situation where people report to the person not defined in the organization structure, some due to expire and some due to the business process change.
What is this all about? I have seen system implemented in many organizations does not work as it should, though they are pass the requirements and get the certification from the auditor. You might not believe it but it happens. Why was that? Most of the audit focus on documentation only. They do field observation indeed, but most of them do not have sufficient knowledge on the business process of their auditee. therefore, the auditors will rely on the documentation and standard audit procedures.
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AuthorMaskal Novessro is a certified productivity specialist from APS. Eager to practice and share productivity improvement of both business and life. Categories
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