Responsibility Charting (RACI) is a technique for identifying functional areas where there are process ambiguities, bringing the differences out in the open and resolving them through a cross-functional collaborative effort.
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Neuro-Linguistic Programming (NLP) is a powerful intervention methodology in the field of human behavior. The word Neuro indicates that NLP includes the latest knowledge of how the human brain actually works. Linguistic refers to both the verbal and non-verbal elements of communication. Programming refers to the recognition and control of patterns in human thought, communication, and behavior.
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